Cancellation & Refund Policy

At SkillLink (operated by SkillLink Technologies Private Limited), we are committed to transparent pricing and fair policies for both hiring organizations and skilled professionals. This document outlines the terms governing cancellations, refunds, and billing adjustments.

1. Employer Subscriptions (Starter, Small Business, Growing, Enterprise)

A. Cancellation Policy:

• Employers may cancel their recurring monthly or annual subscription at any time from their account settings or by emailing support@skilllink.in.
• Upon cancellation, your plan remains active with full access to candidate matches and posting features until the conclusion of the currently paid billing period.
• No further renewal charges will be levied once cancellation is confirmed.

B. Refund Eligibility:

• 7-Day Onboarding Guarantee: For first-time annual subscriptions (Small Business or Growing plans), if your business has not contacted or matched any verified candidates, you may request a 100% full refund within 7 calendar days of your initial purchase.
• Monthly Subscriptions: Due to immediate digital provisioning of candidate database access, monthly plans (e.g. Starter ₹999/mo) are non-refundable once the billing cycle begins, but can be cancelled anytime to stop future renewals.

2. Worker Optional Upgrades & Verification Badges

Registration, basic profile creation, job search, and employer contact are always 100% free for workers.

For optional, voluntary services (such as Priority Applications ₹99/mo, Verified Trust Badge ₹199, or Premium Verification ₹399):

• Auditor Review Costs: Verification fees cover real administrative costs, including document verification, police check record fees, and independent auditor review. Once verification audit has commenced, the fee is non-refundable.
• Technical Exceptions: If an audit is delayed beyond 14 business days due to our internal system downtime or platform error, a 100% full refund will be granted upon request.

3. Duplicate Transactions & Technical Glitches

In the event of an accidental duplicate deduction, network glitch, or failed transaction where funds were debited but plan access was not granted:

• Please notify us immediately at payments@skilllink.in with your transaction reference or Razorpay payment ID.
• Upon reconciliation with our payment gateway, duplicate charges are refunded in full within 24 to 48 business hours.

4. How to Request a Refund

To initiate a cancellation or refund request, please provide:

1. Your registered phone number and business name / worker name.
2. Payment transaction ID (e.g. pay_XXXXXXXXXX from your email receipt).
3. A brief description of the reason for your refund request.

Send these details to payments@skilllink.in or call our billing support line at 1800-754-5546.